Independent Mac & Apple support · Hythe, Kent
Mac playing up?
I’ll come to you.
I’m James. With over 15 years of Apple support experience, I help you with Mac repairs, software problems and everyday tech frustrations—at your home, your business or remotely.
Based in Hythe, serving surrounding areas including Dover, Ashford and Canterbury.
I come to you
Get help at home or work, without a trip to a repair shop.
Out-of-hours help
Urgent problem? Call me—even in the evening or at weekends—to check availability.
Clear, straightforward pricing
£70 for the first hour including travel
£30 per half hour after that.
How I can help
Whether your Mac has stopped working or you just need someone to make sense of it, I’m here to help. You don’t need to know the technical terms.
Mac repairs & faults
Mac won’t start, charge or work as it should? I’ll investigate the fault and explain your repair options. Hardware repairs depend on the model, parts availability and whether a repair makes sense.
Slow Macs & software problems
Spinning wheels, frozen apps or updates that won’t install? I’ll find out what’s causing the trouble and help get your Mac working smoothly again.
New Mac setup & transfers
Moving to a new Mac? I can help transfer your files, photos and settings, set up your accounts and get you comfortable with your new computer.
Email, iCloud & backups
Emails not arriving? Photos not syncing? I’ll help sort out your accounts and set up backups to protect the files that matter to you.
Wi-Fi & business support
From unreliable Wi-Fi to Macs your business depends on, I can help with connections, setup and everyday technical problems at your home or workplace.
Patient, one-to-one help
Want to feel more confident using your Mac, iPhone or iPad? I’ll explain things at your pace, from organising photos to finding your way around your device.
Not sure which service you need? Call James on 07904 049743 and tell me what’s happening.
Meet James
I’m the person behind Mac Access—and the person you’ll speak to when you call. I’ve spent more than 15 years helping people solve problems with their Macs and other Apple devices.
I started Mac Access in South Africa, supporting individuals and small businesses. Now based in Hythe, Kent, I bring that experience to customers here, with visits to your home or workplace and remote help where suitable.
I know how frustrating it feels when your computer stops working, especially when you have work to finish or important files you need. I’ll listen, explain what I find and talk you through the options.
You don’t need to be good with technology. That’s what I’m here for. Whether you need a repair or a little guidance, you can ask questions and take things at your own pace.
15+
years helping people
with their Apple devices
Practical advice.
Patient explanations.
Personal support.
What my customers say
Personal support makes a difference. Here’s what customers have shared about their experience.
James came to my house to sort out my misbehaving MacBook – which he did in under an hour. He is knowledgeable and patient, explaining exactly what he was doing and ensuring my Mac was properly set up before he left. He quickly identified the underlying problem and sorted it out without fuss. His charge for a home visit was extremely reasonable. I would have no hesitation in calling him again or recommending him to anyone needing help with a Mac.
James is brilliant, he helped me out of a hole with my Mac. He’s responsive, knowledgeable and polite. I couldn’t recommend him highly enough.
Amazing help had endless patience explaining & sorting our iPad problems. Has a lot of knowledge would certainly recommend .
A great guy who doesn’t quit and has also left me with some top tips & time saving hacks
Glad he came out to help
I thoroughly recommend this service. Faultless, expert help. I needed help making an old laptop work better, amazing job. Hurrah! Spread the word! Thank you 🤩
A few questions you might have
Here’s what to know before getting in touch.
Do you come to my home or business?
Yes. I provide visits to your home or workplace. I’m based in Hythe and cover surrounding areas, including Dover, Ashford and Canterbury. Tell me your location when you call so we can discuss a visit.
Can you help in the evening or at weekends?
Yes, I’m willing to work outside normal office hours. If you have an urgent problem, call me to check availability and discuss how I can help.
How much do you charge?
My rate is £70 for the first hour, including travel, then £30 per half hour after that. Any replacement parts cost extra.
Can you help remotely?
Yes. Some software, setup and account problems can be tackled remotely. Describe what’s happening and I’ll advise whether remote support or a visit would be more suitable.
Is my Mac too old to repair?
That depends on the model and the problem. I’ll help assess your options and explain whether a repair is practical. Hardware repairs depend on parts availability and cost-effectiveness.
Do you also help with iPhones and iPads?
Yes. I can help with setup, email, iCloud, syncing and learning to use your device. If you have a hardware fault, contact me with the model and symptoms to discuss your options.
What should I tell you when I call?
Tell me which device you use, what’s going wrong and whether anything changed just before the problem started. For a visit, I’ll also need your location. Don’t worry if you don’t know the model or technical terms—just explain it in your own words.